Overview
This sprawling resort is nestled on a beautiful white sand beach and offers extensive facilities and lots to do for everyone. Great dining, entertainment and fun for the entire family.
Check in
3 p.m.
Check out
11 a.m.
Rooms
324
Inclusions
- Round-trip airport transfers
- Guests have access to the restaurants and facilities of Bahia Principe Grand Bavaro and Bahia Principe Grand Punta Cana (except buffet restaurants)
- All taxes
Rooms
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Coffee maker
- Mini-bar
- Seating area
- A/C
- Coffee maker
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- TV
Amenities
Aerial view
Kids Waterpark
Kids Waterpark
Pool bar
Pool bridge
Snack bar
Tequila Restaurant
BBQ Las Olas
Fish Market
Thali Restaurant
Thali Restaurant
Mini-Golf
Games Room
Kids Room
Location
Reviews
TripAdvisor Traveler Rating
Disappointing Stay with Numerous Maintenance and Service Issues
malgorzata k (Egham, United Kingdom) on Sep 09, 2024
I am writing to provide feedback regarding my recent stay at this hotel, which, unfortunately, did not meet the expected standards. I believe this input may help improve the overall guest experience. Firstly, communication with your staff in English was quite challenging, which made it difficult to address concerns and ask for assistance effectively. Additionally, the cleanliness of the room upon arrival was subpar, which set a disappointing tone for the stay. There were several maintenance issues during my stay, starting with the mini-bar, which was not operational for two full days. Although the staff assured me it was fixed, the unit functioned intermittently, leaving me without cold drinks for the majority of the time. Moreover, I discovered mould on the lampshade by the bed, which was replaced only upon my request. This raised concerns about room inspections before guest check-in. More alarmingly, the electric socket in my room had exposed live wires, posing a serious health and safety risk, especially for families with young children like mine. While this issue was resolved after reporting it, I was surprised that I was not offered a room change—only a paid upgrade to a different hotel, which I found quite disappointing. Another significant concern was the lack of food options for individuals with allergies. My 6-year-old daughter is intolerant to milk, and throughout the first week of our stay, there were no suitable dessert options available for her. After multiple requests, she was offered a frozen lolly, which appeared to have been refrozen after thawing, resulting in her becoming unwell. Due to this, we were hesitant to try further alternatives. It wasn’t until the second week that a supervisor brought a chef to assist with the issue, and we requested jelly to be served daily with dinner. Despite being promised this accommodation, we often had to remind the staff, and the jelly was frequently unavailable. This inconsistency made the "all-inclusive" offering feel lacking. Other maintenance issues included loose wires in the jacuzzi pool, and nightly disturbances from automated phone calls after midnight, which impacted our rest. Additionally, the kids' pool with slides—the primary reason for choosing the Turquesa—was closed for maintenance during a third of our stay. I also want to address the booking experience. I booked directly through the hotel and paid a higher rate than if I had gone through an agent. This decision was based on the advertised benefits of online check-in, selecting a room in advance, and pre-booking restaurant times. However, I was unable to choose a room or schedule restaurant times, receiving a message that these options were unavailable. Lastly, the room itself was dated, with cracks in the walls and a bathroom ceiling made of plastic panels that appeared ready to collapse and leak. The sink also leaked from underneath. These conditions contributed to an overall sense of disappointment, especially considering the additional cost I incurred for direct booking. Overall, I left feeling that I spent more money than necessary and experienced a series of preventable issues. I hope this feedback helps improve the experience for future guests.
Mediocre at best
Dmitry B on Aug 10, 2024
The positive : a nice beach and a pool The negatives: The beach is too far from the hotel Mediocre service - the only people who speak English are receptionists and some waiters. Also, be prepared to wait in a check in line for about 30-40 minutes at the arrival. Mediocre food - with some exceptions, the food is fairly poor quality and has no taste. Mediocre facilities - the pools are ok, but the water park is in a bad shape, most of the slides are closed down because of the chipped paint. Mediocre rooms - the rooms are outdated and definitely need some renovations done.
Vacation Offers
-
One child 2-12 years old stays for free at select all-inclusive Bahia Principe Hotels & Resorts in Mexico and the Caribbean.
Punta Cana, Riviera Maya, Tulum, Ocho Rios - Runaway Bay, Montego Bay -
Enjoy hotel savings and up to USD $1055 in resort credits with a minimum night stay at select all-inclusive Bahia Principe Hotels & Resorts in Mexico and the Caribbean. Plus, one child 2-12 years old stays free at select resorts.
Punta Cana, Riviera Maya, Tulum, Cancun, Ocho Rios - Runaway Bay, Montego Bay
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